Frequently Asked Questions (FAQ)

1. How does it work?

  • You email us your photos and comments at This email address is being protected from spambots. You need JavaScript enabled to view it. or use our online order form.
  • We get back to you in 30 minutes, giving a price quote, a deadline and payment method. The job estimate is done free of charge and quickly through consensus.
  • If you accept our offer you need to make a prepayment of 50% or 100% and we will create an order on our website. Then,you will receive an email notification to confirm your order.

  • You can also view your order status, check your photo project and download it according to a deadline. Please feel free to leave us your comments or suggestions and we will carefully consider them.

2. What if I do not like work that is resulted?

Delivering amazing personalized customer serviceis a key aspect of our work. We understand that the photo processing is a matter of taste, that's why we'll be glad to make the project corrections without any additional charge. This means that if you do not like the work that resulted, we will correct or redo it.

3. How can I pay for the services?

You can find all available payment methods on our website. Then, a more detailed information will be provided in the email, including a price quote and a deadline.

4. How do you know that is my payment?

Once you have made your payment, please inform us at This email address is being protected from spambots. You need JavaScript enabled to view it., giving an exact date, the time, a method and the amount of your payment. So, we will know that it's you and will create an order for you.

5. How can you guarantee that the photos will not get on the internet?

We never share or upload your photos to our site’s gallery or any other platform without your permission. All the portfolios that you can see in our gallery are posted only with the permission of the customers.

6. What format will the final images be?

We do not print any photos. We provide only online professional photo processing services. The final photos will be sent to you in an electronic format.

7. Where are you located?

We provide only online professional photo processing services. We are running our business over the Internet using an email to communicate all over the Russian Federation and the world. This makes it possible to provide reliable and high-quality services at lower prices than our competitors.

8. Can I talk to a disigner directly?

Yes, you can. There is a live chat option on our website, so you can ask any questions you want. If the designer hasn't done what was asked for from the very beginning we'll be glad to make the corrections without any additional charge. We will be glad to help you almost round the clock, just email us or reach us with the help of our manager using a live chat option. It is always possible to message us using the contact form on our site to get suggestions or recommendations from our professional designers.

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